Refund policy

Last Updated: October 26, 2026

At Kiximo, we want to ensure you are completely satisfied with your purchase. Please read our policy below to understand the rules and steps for order cancellations, returns, exchanges, and refunds.

Policy Summary

  • Return Window: 30 days from the date of delivery
  • Return Method: By Mail
  • Return Shipping Cost: Free (We provide a prepaid return shipping label)
  • Restocking Fee: $0 (No restocking fees)
  • Refund Processing Time: Within 5 to 10 business days after receiving and inspecting the returned item

1. Order Cancellation

  • Before Fulfillment: You can cancel your order at any time before it is fulfilled or shipped for a full refund. To request a cancellation, please contact us immediately by email at support@kiximo.shop or call (774) 631-5456 with your Order ID.
  • After Fulfillment: Once an order has been processed, fulfilled, or handed over to the shipping carrier, it cannot be canceled. In this case, please wait to receive the item and then initiate a free return under our 30-Day Return Policy.

2. 30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date your item is delivered to request a return—whether the item is defective, damaged, or you simply changed your mind.

To be eligible for a return:

  • The item must be new, unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in its original shoebox/packaging with all original tags and accessories included.
  • You will need to provide the order number, receipt, or proof of purchase.

3. Return Shipping & Restocking Fees

  • Free Return Shipping: Return shipping is completely free for all eligible returns within the United States (both for defective items and change-of-mind/remorse returns). Once your return request is approved, we will send you a prepaid return shipping label via email at no cost to you.
  • No Restocking Fee: We do not charge any restocking fees ($0.00 / 0%).

4. How to Initiate a Return

  1. Contact our customer support team at support@kiximo.shop with your order number and the reason for your return.
  2. Once your return is approved, we will email you a prepaid return shipping label along with step-by-step instructions.
  3. Download and print the prepaid shipping label, securely pack the item in its original packaging, attach the label, and drop it off at the designated carrier location.

Return Address: Kiximo 28 Crockett Rd, Milford Massachusetts 01757, United States

Note: Please request a return before sending your item back so we can provide your prepaid label and track your return properly.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product or size, please contact us at support@kiximo.shop (we recommend reaching out within 48 hours of delivery for the fastest resolution, though you are covered for the full 30-day return window). Please include photos showing the issue so we can promptly send you a prepaid return label and arrange an immediate replacement or a full refund at no extra cost to you.

6. Exchanges

We accept exchanges within 30 days of delivery. If you need a different size, color, or style, please email us at support@kiximo.shop. Alternatively, the fastest way to ensure you get the exact pair you want is to initiate a free return for the item you have, and once the return is accepted, place a separate order for the new item.

7. Refunds

  • Inspection: Once we receive and inspect your returned item at our facility, we will notify you via email regarding the status of your refund.
  • Processing Time: If approved, a full refund will be automatically issued to your original payment method within 5 to 10 business days.
  • Late or Missing Refunds: If you have not received your refund after 10 business days from approval, please check your bank account or contact your credit card provider first, as bank posting times may vary. If you still have not received your refund, please contact us at support@kiximo.shop.

8. Contact Us

For any questions or assistance regarding returns, refunds, or cancellations, please reach out to our support team:

  • Store Name: Kiximo
  • Email: support@kiximo.shop
  • Phone: (774) 631-5456
  • Address: 28 Crockett Rd, Milford Massachusetts 01757, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)