Shipping policy

Last Updated: October 26, 2026

Thank you for visiting and shopping at Kiximo. We are committed to delivering your orders as quickly and reliably as possible. Below are the terms and conditions that make up our Shipping Policy.

1. Shipping Timelines & Delivery Estimates

We process and ship orders during business days (Monday to Friday, excluding standard national holidays).

  • Order Cutoff Time: 5:00 PM (EST) (Monday – Friday)
  • Handling / Processing Time: 1 – 2 Business Days (Monday – Friday)
  • Transit Time: 5 – 8 Business Days (Monday – Friday)
  • Estimated Total Delivery Time: 6 – 10 Business Days

Orders placed after 5:00 PM (EST) on Friday or over the weekend will begin processing on the following business day (Monday).

Shipping Costs: We are glad to bring our customers great value and service. That’s why we offer Free Standard Shipping on all orders within the United States, with no minimum purchase required.

2. Order Tracking

  • Once your order has been processed and shipped, you will receive a Shipping Confirmation Email containing your tracking number(s).
  • The tracking number will typically become active within 24 to 48 hours of dispatch.
  • You can use this tracking number on our website or directly through the carrier's portal to follow your parcel's progress in real-time.

3. Shipping Destinations & Address Verification

  • We currently ship across the United States.
  • Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or undelivered packages caused by incorrect or incomplete shipping addresses provided by the customer.
  • If you notice an error in your address, please reach out to us at support@kiximo.shop immediately before the order cutoff/fulfillment window.

4. Order Cancellations & Address Changes

  • As outlined in our Return & Refund Policy, you can request an order cancellation or change of shipping address only before your order is fulfilled.
  • Once the tracking number is generated and the package is handed over to the carrier, the order cannot be redirected or canceled.

5. Damaged, Lost, or Delayed Packages

  • Delayed Packages: While most orders arrive within the estimated 6–10 business day window, external factors such as severe weather, carrier delays, or peak holiday volumes can occasionally cause extended transit times. If your order has not arrived after 12 business days, please contact our support team.
  • Damaged in Transit: If your package arrives damaged, please save all packaging materials and damaged goods, take clear photos, and email us at support@kiximo.shop within 48 hours so we can initiate a claim and send an immediate replacement or issue a full refund.

6. Contact Information

If you have any further questions about our shipping procedures or tracking your package, please contact our support team:

  • Store Name: Kiximo
  • Email: support@kiximo.shop
  • Phone: (774) 631-5456
  • Business Address: Kiximo, 28 Crockett Rd, Milford Massachusetts 01757, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)